Personal Injury Advocate
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Were you hurt in an Uber or Lyft crash?

We are sorry this happened to you. Whether you were a passenger, in another car, or walking nearby, you are not alone.

Are you in an emergency right now?

  • Check yourself and others for injuries, breathing, and bleeding.
  • Call 911 if anyone is hurt or the road is not safe.
  • Move away from traffic if you can do it safely.
  • Get medical care even if you feel fine.
  • This page is for after you are safe.

This page covers rideshare crash deadlines and what to do right now. We are the injured person's advocate. We connect you with a lawyer who handles cases like yours, so you get the full settlement your recovery deserves. Always free. Talk to an advocate. We usually reply within minutes, at most one business day.

Why rideshare claims get tricky

In a regular car crash, one driver's personal auto insurance usually applies. In a rideshare crash, the answer depends on the driver's app status, and it can shift the entire claim.

Uber's own published policy breaks coverage into stages (Uber): offline, when only the driver's personal insurance applies; online and waiting for a ride request, when Uber provides limited liability coverage; and en route or on a trip, when Uber's coverage grows to at least $1,000,000. Lyft follows a similar structure. Two crashes that look identical on the road can have very different insurance available, depending only on the driver's app status at the moment of the crash. For general documentation steps that apply to any car crash, see our car crash guide.

What we know about rideshare oversight

Rideshare companies have faced significant regulatory scrutiny. In 2024, Massachusetts reached a $175 million settlement with Uber and Lyft after a multi-year investigation, securing minimum pay and new protections for drivers (Massachusetts Attorney General). That case was about driver pay, not injury claims, but it shows these companies negotiate seriously when the evidence and pressure are strong.

Individual injury settlement and verdict amounts are not centrally published in one dataset, and they vary enormously based on which coverage period applied, the state, and the severity of the injury. We are not a law firm, and no one can promise or predict what any case is worth. Check our state pages for what is publicly documented.

When it goes wrong: why acting fast matters

Rideshare trip data, GPS logs, and app status records exist, but rideshare companies do not keep them forever, and they will not hand them over just because you ask. If you wait too long to request this data or put the company on notice of a claim, the exact records that prove which coverage period applied can become harder to get. Save your app trip details right away. Talk to an advocate and they will introduce you to a lawyer who helps lock down the records early.

Protect your case

  1. Take a screenshot of your app screen showing the trip details, driver name, and timestamps before they disappear from your ride history.
  2. Call the police and get a copy of the official report.
  3. Photograph the vehicles, the road, and any visible injuries.
  4. Report the crash inside the Uber or Lyft app, since both companies have a built-in crash reporting flow.
  5. Get names and contact information for any witnesses.
  6. Warning: don't wait! Your filing deadline is a trap, and waiting too long can end your claim. Find your state on our state pages now.
  7. Talk to an advocate at WeHelpInjured. It is free.

Never do these

What we can help with

We help you understand what happened and which coverage period likely applied. We explain how to gather and preserve trip data before it becomes hard to access, and we connect you with a lawyer who handles cases like yours. All of it is free to you.

Talk to an advocate. Start the form or open the chat.

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